Skype: billsombrio
Academic Background
Bachelor degree in
Computer Systems / FASC-SC (2010).
Main Qualifications
• Systems
Analyst with over ten years of professional experience in consulting,
software and hardware, and Internet companies, having also worked in
the public sector, and as a freelance consultant, owning a business;
• Solid
knowledge in deployment and systems administration Cloud,
Salesforce.com CRM, tools, platforms and frameworks for development,
Sybase Database and Oracle, SQL.
• Good
knowledge in deploying database servers as Linux or Windows. Good
knowledge in Java, JavaScript, C + +, SQL, Eclipse
•
Extensive
experience in customer service, and with experience in ERP systems
for public management.
Professional Background
Betha
Sistemas Ltda (Feb/2006 - Jan/2011) - Brazilian Company focused on
developing systems for public management, with a turnover of around
U.S. $ 5 billion and 300 employees.
Position:
Systems Administrator / Information Architect
Main
responsibilities:
• Responsible
for the implementation of Salesforce.com CRM, modeling and
restructuring of processes, creating validation rules, triggers,
fields, page layout and configuration of the self-service portal.
Every sector in the deployment of support to the case of queues for
the care and atten web of rules and setting cases for the call
center. Access to the database SOQL creation of panels and reports to
the board. Also responsible for educating customers on the use of
self-service portal.
City
Hall Sombrio(Fev2003-Fev/2006) - a public company.
Position:
Responsible for the IT industry
Main
responsibilities:
•
Department
structure, adoption of methodologies;
•
Maintenance
of Software and Hardware in Windows and Linux servers on machines and
customers, design, implementation and administration of data
networks.
Alphatech
and Computer Services (2002-2003) - Service Metron authorized
computers.
Designation:
Technical Manager.
Main
responsibilities:
• Organize
team of technicians, customer service, maintenance of computers and
servers, networks, Linux, Windows and Novell;
•
Instructor
training courses for training partners.
Languages
• Portuguese — Native Language
• Portuguese — Native Language
• English
— Reading
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